IT Infrastructure Operations

ASD provides end-to-end support for IT Infrastructure operations including program and project management, datacenter services, network support, asset/logistics management and our renowned service desk support. ASD’s familiarity with the complete scope of IT infrastructure operations provides the assurance of cost and mission effective support.

Our Success

Program Management

ASD uses program management best practices based on PMBOK, ISO 9001, and our successful delivery of performance-based, Enterprise Information Technology (IT) contracts and task orders that feature a combination of Firm Fixed Price (FFP), Cost Plus Award Fee (CPAF), Time and Material (T&M), and Cost Plus Firm Fixed Fee (CPFF) contract types to provide IT services and procurements. Many of these were awarded based on an Lowest Price Technically Acceptable (LPTA) evaluation. With a DCMA-approved Contracting Purchasing System Review (CPSR) system, ASD acquires software and hardware for our clients with proven significant cost savings.

Our customers, including the US Army Information Technology Agency – Pentagon (USA|ITA), the Joint Chiefs of Staff (JS), the Missile Defense Agency (MDA), the Washington Headquarters Service – Pentagon (WHS) and the White Sands Missile Range (WSMR), have received unparalleled reliability, greater efficiencies, effectiveness, and innovative cost savings through contract consolidations, data center consolidations, Help Desk consolidations, and technology refresh. Our past performance demonstrates our success in delivering these Enterprise IT improvements at significant cost savings. We bring experience, resources and best practices to ensure a true partnership with all JS stakeholders ─ assuring your success with IT consolidation, modernization and mission support goals.

  •  Dashboard
    • Performance Metrics
  • Accountability
  • Project Control
  • Quality Assurance
    • ISO 9001
    • ISO 20000
  • Subcontract Management
  • Portfolio Management
  • Cost Management
  • Procurement Management
    • CPSR (Process)
  • Earned Value Management
  • Certifications: PMP
  • Software Tools
    • Microsoft Project
    • SharePoint
    • Deltek

 

 

Datacenter Services

ASD operates multiple DoD datacenters using ITIL best practices delivering 99.999% service availability. ASD’s achieved ISO 20000 certification for the White Sands Missile Range (WSMR). We maximize the use of virtualization to provision and consolidate servers to improve performance and availability of services to users. Vendor alliances and relationships with BMC, Dell, HP, Microsoft, Tanium, VMware, EMC, and others are leveraged for technical and SME support.

  • Datacenter Facility Management
    • Green Datacenters
  • Database Administration
  • Application Management
  • Server Administration
  • Datacenter Consolidation
  • Identity and Access Management
  • Server Virtualization
  • Virtual Desktop Infrastructure
  • Application Virtualization
  • Storage Management
  • Datacenter DR/COOP
  • Datacenter Physical Security
  • Datacenter Automation
  • Problem Management
  • Software Tools:
    • SCOM
    • SCCM

Network Support

ASD operates multiple DoD networks using ITIL best practices delivering 99.999% service availability. ASD’s achieved ISO 20000 certification for the White Sands Missile Range (WSMR). Currently supporting JIE and Joint Regional Security Stack (JRSS) initiatives at Joint Staff in collaboration with DISA.

  • LAN/WAN Operations
  • Firewalls
  • DHCP
  • DNS
  • NAC
  • Proxy Severs
  • Load Balancers

 

Asset Management/Logistics Management

ASD has over 30 years of experience in IT Asset Management, Warehouse Management, and Logistics Support. We maintain IT inventory by validating hand-receipts, by completing semi-annual inventories, following all reporting guidelines for missing/damaged items, excessing equipment, and for repair of damaged equipment. We maintain inventory in accordance with all Federal regulations including Federal Acquisition Regulations (FAR), Defense Federal Acquisition Regulations (DFAR), DoD Directives, DISA, DLA, OSD CIO and organization-specific policies in the areas of Asset Management, Material Handling, Computer Equipment Repair and Maintenance, and Acquisition Facilitation.

 

  • Supply Chain Management
  • Inventory Management
  • Warehouse Management
  • Software License Management
  • DPAS (Tool)
  • DLA Disposition Services
  • Inventory Accountability
  • Procurement Management
  • CPSR Certified Purchasing
  • MADS Support

 

Service Desk

ASD uses best business practices like ITILv3, Help Desk Institute (HDI) guidelines, and ISO 9001 for our clients to operate Service Desks; earning outstanding performance reviews and exceeding SLA thresholds. ASD achieved ISO 20000 certification for the White Sands Missile Range (WSMR) service desk. ASD currently supports more than 12,000 Joint Staff classified and unclassified end-points.

 

  • Ticketing Tools
    • Remedy
  • Call-Center / Service Desk / Help Desk
  • Tier I
  • Tier II
  • User Infrastructure Deployment
    • Virtual Desktop Infrastructure
    • Application Virtualization
  • Service Level Agreements
  • Queue Management
  • Service Desk Consolidation
  • Mobile Support
  • VIP/Executive Support
  • Video Teleconferencing (VTC)
  • End User Training
  • Incident Management
  • Service Requests